Frequently Asked Questions
Welcome to our FAQ section. Here you'll find quick answers to common questions about ordering, shipping, payments, returns, and more.
We’ve organized everything to help you find the information you need, fast. If you can’t find what you’re looking for, feel free to get in touch with us.
Order & Shipping
When will my order be processed and shipped?
Orders are processed within 1-2 business days (Monday to Saturday). Once processed, Transit typically takes 5-6 business days (Monday to Saturday).total Delivery time is 6-8 business days (Monday to Saturday) . Read more in our Shipping Policy.
How do I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package directly via our tracking page.
Returns & Refunds
What is your return policy?
You can return your order within 30 days of receiving it. Items must be unused and in original packaging. Learn how in our Return and Refund Policy.
How long does it take to get a refund?
Once we receive and approve your return, refunds are processed within 7 days to the original payment method.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, Maestro, American Express, UnionPay, PayPal, Google Pay, Apple Pay, and Shop Pay.
Why was my payment declined?
Common reasons include insufficient funds, incorrect card details, or bank restrictions. Try another method or contact your bank for help. Troubleshooting tips are in our Payment Policy.
Delivery Issues
What should I do if my package is lost?
If your package is missing or delayed beyond the expected timeframe, contact us. We’ll investigate and offer a replacement or refund if needed. Get help in our Shipping Policy.
What happens if I’m not home at the time of delivery?
If you're unavailable, the courier will attempt redelivery or leave your package at a local pickup point. You’ll receive notification with instructions.
Still Have Questions?
If your question wasn’t answered in the FAQs above or you need further assistance, our customer support team is here to help. Whether it’s about your order, shipping, returns, or anything else — we’ve got you covered.
You can also chat with us directly using the Inbox messenger, just click the chat icon on the bottom right of your screen for real-time support.
Reach out to us and we’ll get back to you as soon as possible.
Company Information
Website Name: Tailors Mode
Company Name: Bars Ecom B.V.
Address: Klokgevel 27, Assendelft, Noord-Holland, 1566 LM, Netherlands
E-Mail: support@tailors-mode.com
Contact Form: here
Phone: +31 619466744
Business Number: 94465835
VAT Number: NL866787896B01
Customer Service Opening Hours:
Monday to Friday from 09:00 to 17:00
Saturday and Sunday from 11:00 to 15:00
(GMT) Greenwich Mean Time (London)
We respond within one day.